Module 4: Operations & Maturation
Agentic UX must earn trust daily. We establish field-tested operational practices, prioritizing "visibility before aesthetics" and enforcing mandatory abort paths. You will deploy a readiness matrix to guide systems from prototype to production and define clear roles (Designer, Engineer, UXOps) for sustaining the trust loop live.
Finally, we define the lean metrics stack that matters: five core signals (Visibility, Explainability, Steerability, Feedback, Policy) that act as the heartbeat of UX health. By studying common anti-patterns and real-world case studies, you learn to diagnose trust erosion and cement the principle that UX is ultimately governance in motion.
3 Lessons